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Email, Instant Download, and Mobile E-ticket Delivery Modified on: Tue, 16 May, 2017 at 9:53 AM When you purchase tickets that are marked as Email Delivery or Instant Download, you will receive an email with a link to download and print the PDF files. E-tickets specified as 'Mobile E-tickets' are a little different. These do not have to be printed and should always be displayed to the venue staff on a mobile device. Click here for a brief video tutorial on how to use Email Delivery or Instant Download tickets. StubHub is a marketplace where people have a safe, convenient place to buy and sell tickets. StubHub is not a ticket broker and doesn't own the tickets purchased at StubHub.com. Ticket prices are determined by the sellers.
Want to attend a game last minute but nervous about interacting with the “Looking for tickets?” community parked outside the stadium? There's an app for that.
Beginning Thursday, fans can access tickets purchased through the StubHub mobile app, and then display them on their smartphones to be scanned for entrance to the park.
Some ticket vendors currently provide the option to purchase a ticket online then “print” to a mobile device via e-mail for scanning (SF Giants official ticketing, for instance, offers this). However, the StubHub app allows a fan to purchase, display and utilize a ticket all within the same interface while walking up to the stadium.
The app interface is fairly user friendly. Users navigate to their current orders then click on the event listed. They get the options print, e-mail or “see” the ticket to then be scanned. The e-mail option also allows users to send mobile tickets to colleagues, accounting for groups arriving at different times (an advantage over paperless ticketing methods).
“In the past, fans buying tickets at the last minute using the app would have to find a printer and print out the tickets,” StubHub spokeswoman Joellen Ferrer said. “With this, fans looking for tickets at the last minute – especially for sold-out Giants games – have a convenient way to still get into the game.”
Mobile ticketing is not a new idea. It’s been done in the travel industry, and a recent concert was billed as the first all-mobile ticket U.S. show. The technology exists for sporting events, but has not been promoted widely. Domestic industry leader Ticketmaster (owner of a partnership with the NFL) offers paperless ticketing, though hasn't yet ventured into mobile ticketing territory.
Currently, the Giants are the only team supporting StubHub’s mobile ticketing option with properly updated ticket scanners. StubHub spokeswoman Ferrer says the company is working to hopefully find more teams and venues for fans to use the service at in coming months.
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